The Front Office is also called the nerve center of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons, and visitors, they are collectively called “Front Office”.
This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. It involves providing valuable services to the guests during the entire guest cycle consisting of Pre-arrival, Arrival, Occupancy, and Departure.