What Are The Best Practices For A NOC?
Best practices for a network operations center – prepare training, rely upon clearly portrayed roles, and set up clear protocols for communication.
Concentrate On Training And Knowledge Improvement:
Your NOC team must have high-level expertise, expressly in monitoring, managing, and resolving issues specific to network performance and your IT infrastructure. Give powerful and persistent training on procedures and protocols for any event, and keep up-to-date on changing tech scenario and changes to your own IT environment. Organizing network performance issues, yet don’t neglect procedures for cooperating with your SOC on security issues. A key procedural issue is an escalation; guarantee your staff knows how and when to make the quick decision to raise a growing issue to a more experienced associate.