Author: QDegrees

Are your customer service and operations up to par? Quality Process Outsourcing could be the answer! This strategic approach allows you to outsource key quality processes to experts. Through services like... Read More

9 Proven Customer Experience Strategies Unveiled

Get actionable tips on knowing your customers, empowering staff, capturing real-time feedback, and more. See how small changes lead to big CX wins. Read 9 proven Customer experience strategies that can... Read More

Stop the revenue drain! According to experts, customer retention is crucial for business growth because it lowers acquisition costs and increases profitability. However, customer churn happens when people stop buying... Read More

You've heard the saying that it's 5-25 times more expensive to acquire a new customer than it is to retain an existing one. But how exactly can you improve customer... Read More

Employee turnover is expensive – that's why companies need to focus on retention! 💰 Measuring employee satisfaction with surveys like eNPS identifies areas for improvement. Employee net promoter score surveys should... Read More

Focus groups are invaluable for brands, but are you using them to their full potential? This qualitative research uncovers not just what people think, but why. Careful recruiting, moderation, and... Read More

eNPS: A 2024 Guide to Employee Engagement

Know the essence of eNPS in fostering employee engagement. Learn its significance in organizational growth through surveys assessing employee satisfaction, yielding insights for strategic improvements. Effective utilization involves continuous monitoring,employee... Read More

"It's tough figuring out if our team is really happy. The usual surveys don’t seem to help much." "Why not try eNPS? It’s been a game-changer for us in understanding how... Read More