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Net Promoter Score: A guide to fostering loyalty

Net Promoter Score: A guide to fostering loyalty

Submitted by • about 1 day ago

www.engati.com - What is NPS? NPS or Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies. It uses an index that ranges from -100 to 100. Companies first ask their customers- “How likely are you ...

200 Chatbot templates for your business

200 Chatbot templates for your business

Submitted by • about 5 days ago

www.engati.com - Effective communication with customers can forge success in the digital world. And with the ongoing 4th industrial revolution, businesses have found that chatbots have become a necessary part of an organization’s toolkit. It provides a medium where all customers can ...

Customer engagement chatbot in banking

Customer engagement chatbot in banking

Submitted by • about 6 days ago

www.engati.com - Once banks make the decision then comes the time to decide how reliable it will be for the customers. Additionally, banks have to measure the ROI of building and managing a fully-functional chatbot. While there are numerous companies suggesting that ...

Future of chatbots in healthcare

Future of chatbots in healthcare

Submitted by • about 1 week ago

www.engati.com - What are chatbots and what are they doing in the healthcare sector? Healthcare Chatbots are conversationalists that run on the rules of machine learning, which comes under AI. Along with carrying out interactions, they also perform repetitive tasks such as ...

Chatbot: The future of recruitment

Chatbot: The future of recruitment

Submitted by • about 2 weeks ago

www.engati.com - What are Recruitment chatbots all about? If you’re a recruiter, you will understand the tedious issues you face while doing your job. While the main goal of a recruiter is to find the right talent amongst the huge masses, modern-day recruiters ...

Multilingual chatbots: Everything you need to know

Multilingual chatbots: Everything you need to know

Submitted by • about 2 weeks ago

www.engati.com - What are multilingual chatbots? As we grow globally, more and more customers expect to interact with businesses in different languages and dialects of their choice. This is especially the case when it comes to interacting with a chatbot if you integrate ...

Achieving hyper-personalization

Achieving hyper-personalization

Submitted by • about 2 weeks ago

www.engati.com - According to The WealthTech Book, “hyper-personalization promises to deliver higher client satisfaction at lower cost.” The current age of the highly-empowered buyer is underwhelmed by current digital offerings. This, coupled with the fact that mobile devices are creating a monopoly ...

A complete guide to Voice of the Customer

A complete guide to Voice of the Customer

Submitted by • December 31, 2020

www.engati.com - Have you ever wondered what your customers think about your brand? Ever wanted to know how they perceive you? Have you ever wished that you could get into their heads and understand what they want, what they expect from you, ...

E-commerce chatbot use cases [Infographic]

E-commerce chatbot use cases [Infographic]

Submitted by • December 29, 2020

www.engati.com - Chatbots in E-commerce Incorporating a chatbot could take your business to a whole new level. But if you’re new to the concept, you might be wondering where you could use them. Allow us to help you out with some of the ...

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