10 important chatbot industry trends for 2021

Artificial Intelligence (AI) re-examines how businesses interact internally as well as with consumers. To allow machine learning and dynamic analysis of automated business communications, AI is crucial.

The trends in chatbots project that there will be a shift from simple customer-based queries to more advanced real-time interactions based on computational modeling. Business Chatbots have been growing dynamically in the past few years, and have managed to take over many sectors and internal roles in the organization. If you’re an entrepreneur, following the latest AI chatbot trends will help you scale faster and grow your brand visibility.

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