Submitted by cwadamsmith • January 17, 2019
www.knowledgenile.com
Customers presently hope to get benefit from a company on their preferred channel, which may be email, voice, SMS/content, web, social media or mobile. Organizations are starting to give benefit to these channels but, those may exist in storehouses. What precisely is omnichannel customer experience?
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- Category: Technology
- Tags: customer experience, customer loyalty, omnichannel customer experience, retail, social media